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The goal of Zoebykaterina is to ensure buyer satisfaction with our products. You have the right to return or exchange unwanted items up to 14 days after having received them.



A) Return or Exchange


Greece


Ways to Return or Exchange:


a) Please fill in the return/exchange form included in your order.

b) Alternatively, fill in the return form that you can find here


Then, call the cooperating courier company “Geniki Taxydromiki” to collect the return package directly from your home, with the cost charged to us. In case you choose to use any other courier service, you will be fully charged with the shipping cost. For the return and replacement of a defective product you are not charged with shipping cost.

 

Other Countries


a) Please fill in the return/exchange form included in your order.

b) Alternatively, fill in the return form that you can find here


Send us the package with the courier company of your choice. The cost of returning and resending the product / products will be covered exclusively by the buyer. For the return and replacement of a defective product the buyer is not charged with shipping cost.


Items must be unused and in their original condition (including all labels and tags intact). Also, you must include the receipt of your purchase.


There are some items for which we do not allow returns such as swimwear and face masks.



B) Refund 


Please fill in the required fields of the return form: your personal data such as surname, name, IBAN number, bank branch and name of the beneficiary. The full refund will be made within 14 days after the date we will receive your return.

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