For ordering within Greece the shipping costs are 2.50 euros by Geniki Taxydromiki. For orders worth more than 50 euros it is FREE. For orders to Cyprus or abroad, the shipping cost is adjusted depending on the destination. We offer our customers abroad very low prices or free shipping after a certain amount, within the framework of a special agreement with the courier companies. Shipping can be done by TNT or by ELTA Post.

To find the ideal size in clothing you can consult the size guide available on our page. Alternatively, call us at (+30) 28410-23962, Monday-Friday 10:00-14:00 outside holidays, for one of our partners to help you.

All product returns are accepted within 14 days from the date stated on the purchase document. For hygienic reasons, changes and returns to masks and swimwear are not accepted.

There is this possibility, by completing in the corresponding option in the product return form. If you have paid by cash on delivery, fill in the required details of your account in the fields of the product return form. If you lost the return form click here.

Your money will be refunded within 14 days from the date we receive your return. The appearance of the amount on the credit / debit card depends on the issuing bank.

Contact with the customer service department of our company at (+30) 28410-23962, Monday-Friday, 10:00-14:00. Then fill in the change form that you will find on the gift box. After receiving your package we will proceed to the desired change. A necessary condition is that the products are in their original condition without any labels, tabs have been removed. Swimwear and masks are not returned for hygienic reasons.

You can read in our Return policy.

For Greece, call or go to the nearest store of Geniki Taxydromiki and send the parcel with our charge (for the first change-return) to the following address: ZOE - KATERINA SPARKS and Co. OE, Almyros, Agios Nikolaos, PC. 72100, Telephone: (+30) 28410-23962. In case of shipment with another courier company, the costs are borne by the sender.
For Cyprus or abroad: The return costs are borne by the customer and the return can be done with any transport company you wish. We recommend that you choose a company that allows you to track the progress of your return.

Of course you can. Fill in the product return form that you will find in your order. Returns will not be accepted without the completed form. If you lost the return form click here.

Usually your order is shipped in 1-3 working days throughout Greece. The time may change into periods of increased demand. For overseas orders the delivery time depends on the destination and the respective social conditions.

In case you want to change or cancel your order for any reason, you can contact us either by phone at (+30) 28410-23962, Monday-Friday 10:00-14:00, or by sending an e-mail at our e-mail address eshop@zoe.gr. The change can only take place if your order has not been shipped.

We make every effort for the most faithful display of the products in our online store. However, the actual result may differ slightly in color.

If you consider that the product you received has a defect then call the customer service department of our company immediately, at (+30) 28410-23962, Monday-Friday 10:00-14:00.