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Privacy Policy

PRIVACY AND DATA PROTECTION POLICY

With respect to your personal data our company KATERINA SPARKS & SIA GENERAL PARTNERSHIP situated at Agios Nikolaos Crete, Almyros (Tax Registry Number 082145688, Tax Office of Agios Nikolaos) and our online store www.zoe.gr comply with the current legal framework which includes the General Data Protection Regulation (EU) 2016/679 as well as the applicable Greek legislation. This Privacy Policy presents the way we use the personal data that you give us when using our website and the measures we have taken to protect and securely retain them.
When you create an account to our site or/and when making an order or/and purchasing products, it is necessary to fill in the necessary fields with the true and accurate data relating to you in order to enable our communication with you and the use of our products and services provided from our online store, including the service of online order of our products.

Collection – Process of Personal Data

Personal Data means any information relating to you, through which you are directly or indirectly identified, such as your name, identity card number, address, email address, telephone number, other communication data.
We collect, process and store the personal data you give us voluntarily in any way, for example when you create an account, when you make an electronic order and purchase through our online store, when you fill in a communication form and send a message or any request to us, in order to enable us to provide you with our electronic services. In case you deny to give us your data, we will be unable to provide our services.
The personal data we collect are your full name (identity data), your residence address, your e-mail address, your phone number, a communication address, the delivery address (contact data), data related to payment methods for the transaction made through our site and the necessary data needed to issue an invoice, in case it is needed (Name of company, VAT number, legal address). Other information, such as your size, your preferences to certain categories of products, your age may be collected in order to inform you about products of your interests and improve even more your experience on our site. We collect and process data of how frequently you visit our website, regarding your connection to the internet, the browser, the IP address, the operating system you use and your username on social media, in case you interact with us through social media.

Processing Purposes – Legal base of processing personal data

Processing of personal data is carried out solely for the purposes needed to operate our online store and provide our services when you request them and as long as you give your consent to processing. We process only the personal data that are absolutely necessary to perform the contract of services between us, to comply with the legal obligations laid down to our company by the current applicable legal framework in national and European level, to fulfill our legitimate interests or to perform a task carried out in the public interest.
We process the personal data you give us for the purpose of providing the services you requested by us, such as delivering the products you ordered and purchased, identifying you as a client, updating the data of your profile as well as securing and handling the payments, providing personalised services, handling, preparing and satisfying on time your special requests, monitoring the use of our services, handling any request or complaint and communicating with you in person, issuing and maintaining legal and tax documents (e.g. receipts, invoices etc.) and promoting our products.
After balancing the interests of our company with the fundamental rights and freedoms that provide for in the legislation of the protection of your personal data, we process your personal data to protect the legitimate interests of our company in any case, to improve our services in order to satisfy consumers’ needs, carry out market researches, evaluate our services and form statistical data related to how frequently you visit our website and our sales, for internal marketing assessments and to analyse and monitor consumer profiles.
We will use your personal data solely on the basis of your consent to send you newsletters and inform you in person via any electronic way about our products and our offers. In the cases that processing of personal data is based on your explicit consent you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You can withdraw your consent by sending a written declaration at the email address: eshop@zoe.gr.

Recipients of Data

We give access to your data to our authorised staff and cooperating companies or third service providers who are contractually committed to keeping the privacy of your data and protecting them when they process data on behalf of us and according to our guidance in order to enable the accomplishment of the purposes of our services, the use of our website and the compliance of our legal obligations. Among our service providers Stripe is included. We cooperate with Stripe for the performance of electronic payments of your orders and purchases through our online store. Stripe complies with the General Data Protection Regulation (EU) 2016/679. Our company can transfer your data to third parties to comply with the applicable legislation or a court ruling or the decision of public authorities and to contribute to preventing any infringement of the terms of use of our website and any illegal use of it as well.
We have taken all the organisational and technical measures appropriate to secure and protect your personal data from accidental or unlawful destruction, loss, alteration, unathorised disclosure of or access to your personal data as well as any kind of unfair process.

Period of data retention

We retain your personal data for as long as it is needed for achieving the purposes for which they have been collected based on this Privacy Policy and complying the applicable legislation. We will retain your personal data for as long as you have an account on our website. We retain the personal data related to purchases of products for as long as it is needed to handle your purchase and comply with our legal obligations (e.g. legal obligations laid down by tax and commercial legislation). At the end of the retention period your data will be deleted or after being anonymous they will be used in a way that they cannot be identified for statistical purposes and in order to improve our services.

Your Rights

You can communicate with us at any time at eshop@zoe.gr in order to exercise without any cost your rights related to your personal data according to the provisions of the General Data Protection Regulation (EU) 2016/679:
  • Right of Information and Access to the categories of the personal data relating to you which are retained and processed by us, the processing purposes, the recipients of them, the period of data retention, your rights, the right to logde a complaint with the Hellenic Data Protection Authority, the existence of automated decision-making as well as the right to obtain a copy of your data retained by us.
  • Right of rectification of any incomplete or inaccurate data or/and the right to have them completed, so that they are complete and accurate.
  • Right to erasure of your personal data from the files we keep (“right to be forgotten).
  • Right to restriction of processing of your personal data from the files we keep under conditions.
  • Right to data portability: the right to ask from our company under conditions the personal data concerning you in a structured and commonly used format, where technically feasible or ask to transmit them to another controller.
  • Right to object: the right to object at any time to further processing of your personal data.
  • Right to withdraw your consent where processing is based on consent

Cookies

On our website we may use cookies to identify the users/visitors of our website in order to enable your access to our services, for statistical purposes and to adopt our promotional actions and offers to the interests and needs of each visitor. Cookies are small files with information sent to your computer, mobile phone or other devices when you visit our website and recognizing your device on subsequent visits. This information may include browser type, the type of device you used, the operating system of your device, internet service provider and other such information.
When visiting our website you agree to the use of cookies. Cookies can be set by our website or third parties (Google Analytics & Facebook Pixel cookies), through which data are collected and sent to third parties to provide anonymous targeted advertising when visiting other websites.
In any case you can change the settings in your browser so that all or certain cookies are not stored. However, certain services and functions of our website may be available only when accepting the use of cookies.

Amendment of Privacy Policy

The terms of this Privacy Policy apply to the use of your personal data. In any case we keep the right to amend or review our Privacy and Data Protection Policy under the current legal framework. You are kindly asked to regularly read our Policy in order to be informed about any change and the most recent update of our Privacy Policy. This Privacy Policy was lately updated on 16/03/2021.
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